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Has Tyre Labelling Changed Buying Habits?
Back in November 2012, new tyre labelling EU regulations were introduced to provide customers with more information about tyres that would allow them to make more informed choices when they purchased new tyres. Has it helped or hinder the customer and retailer?
To find out, Tyre Trade News (TTN) have undertaken a survey of 50 tyre retailers across the UK in an independent and confidential survey to find out how retailers and customers are coming to terms to the new regulations and to see if it has changed the buying habits of the UK consumer in any way.
Both national and independent retailers were questioned in the survey across the UK to gain a good cross section of the industry. The key results from these surveys are as follows:
- Were labels visible on all interior tyre racks? Yes, 80%: Partly Covered 17%: No labels 3%
- Were new tyres supplied with labels and if not what action was taken? Yes 96%: No 4% (contacted supplier)
- Did the labels stay on the tyres? Yes 77%: Occasional Problem 15%: Problems 8%
- What tyre labelling information are you displaying other than on tyres? Some 58%: None 42%
- Does tyre labelling assist the sales process and are customers influenced by the information? Yes 47%: No 53%
- Which price sector is benefiting most from the new labelling legislation? Non Premium 42%
- Do you feel tyre labelling is necessary and does your staff appreciate the value of the new legislation? Yes 47%: No 53%
- Finally, when asked if tyre labelling was actually necessary and benefited the UK tyre market the vote swung slightly in favour of Yes (49%) with 47% stating No and 4% undecided.
It was felt among retailers that although a majority could see the benefit of tyre labelling, some felt that to succeed the format would need to be improved because at present it can give the wrong impression especially when comparing the well established market leading brands with those lesser known brands.
What is interesting from the feedback from the survey was the fact that the UK buying public are still driven by price and that additional information on tyres was not an important issue when they purchased.
Since the new tyre regulations have come into force, it would appear that it's still early days in terms of the public's awareness and understanding of the labelling information although at our Concorde Auto Centre branches in Peterborough and Wisbech, our customers have said that the information has been useful to them in making informed decisions on which tyres would be best suited to their driving needs, and not just on price.
About Concorde Auto Centre
With branches in Cambridge, Coventry, Leicester, Milton-keynes, Northampton, Norwich, Oxford, Peterborough, Swindon and Wisbech, Concorde Auto Centre offers a wide range of professional services with highly trained auto technicians always on hand to fit new parts or to offer advice to our loyal customers. Call us today to get the best prices on new car tyres fitted, winter car tyres fitted, wheel alignment, car exhaust systems, air conditioning recharges, replacement brake pads and discs, booking in your car for its MOT, car servicing, cambelts, shock absorbers, engine rebuilds, vehicle diagnostics, clutches, batteries, tow bars, turbo inspection and car gearboxes
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"I requested a callback and give a time and the callback was spot on for a price for a service flush and replace antifreeze and mot for 188.00 pounds with top quality parts other service centres was no match the appointment and the above service was completed within three working days and after seven working days I was informed that i am entitled to a 20.00 pounds voucher for my next service the staff at the wisbech centre was very helpfull on a previous occasion without an appointment was able to get free air I would recormend my branch any time and hope others can have the same service as i "
KACEY - 19 Aug 2013